Modern Yogi Canada – Return and Refund Policy
Last updated: October 15, 2023
At Modern Yogi Canada, we are committed to your satisfaction and stand by the quality of our products. If you find yourself unsatisfied with your purchase for any reason, our return and refund policy is designed to make the process as simple and customer-friendly as possible.
Returns
- You have a generous window of thirty (30) days from the date of purchase to initiate a return.
Eligibility
- To be eligible for a return, items must be in new and unused condition, with all original tags and labels attached. Items should be free from any damage or signs of wear.
Return Process
- Contact our customer service team at contact@modernyogi.ca to request a Return Merchandise Authorization (RMA) number.
- Once you have your RMA number, securely package the item in its original packaging and include your proof of purchase.
- Use the prepaid shipping label included with your package for the return. Return shipping charges will be covered by us.
Refunds
- Upon receiving and inspecting your return, we will process your refund. Please allow up to fifteen (15) days from the date of receipt for the refund to be completed.
- You will receive email confirmation once your return has been processed.
Exceptions
- We cannot accept returns or process refunds for used or damaged items.
For defective or damaged products, please contact us at the details provided below, and we will assist you in arranging a refund or exchange.
Contact Us
If you have any questions or require further assistance regarding our return and refund policy, please reach out to our dedicated customer support team:
Email: contact@modernyogi.ca
Your satisfaction is our priority, and we appreciate your trust in Modern Yogi Canada. Thank you for choosing us for your yoga and wellness needs.
